Privacy Policy
Last Updated: 24 August 2026
At Molton Brown Carpenter (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or use moltonbrowncarpenter.com (the “Website”), browse our products, create an account, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when it may be shared, and the choices you may have regarding your personal information.
By using our Website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our Website, we may collect the following information:
A. Information You Provide Directly
When you place an order, create an account, contact us, request a quotation, or communicate with us, we may collect:
- Full name
- Email address
- Telephone/mobile number
- Delivery address
- Order and transaction details
- Product preferences and requirements
- Information you provide when contacting customer support
- Information relating to custom furniture or joinery requirements
- Any other information you voluntarily provide to us
B. Payment Information
Payments may be processed through Cash on Delivery (COD) or Direct Bank Transfer.
We may receive limited transaction information, such as payment status, transaction reference, payment method, or confirmation of payment.
C. Information Collected Automatically
When you browse our Website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Approximate geographic information
- Referring website
- Date and time of visits
- Technical and diagnostic information
This information may be collected through cookies, analytics tools, server logs, and similar technologies.
2. How We Use Your Information
We may use personal information for legitimate business purposes, including to:
- Process and fulfil orders
- Arrange deliveries
- Communicate order confirmations and updates
- Respond to enquiries and customer-service requests
- Provide quotations for custom furniture or other services
- Process payments and refunds
- Manage customer accounts
- Provide after-sales support
- Handle returns, exchanges, complaints, and warranty requests
- Improve our products, services, Website, and customer experience
- Prevent fraud, misuse, abuse, or unauthorized activity
- Maintain Website security
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted and, where required, with your consent
3. Marketing Communications
If you subscribe to our marketing communications, we may send information about:
- New products
- Furniture collections
- Special offers
- Promotions
- Discounts
- Company updates
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending important transactional messages relating to your orders, payments, deliveries, returns, or customer-service matters.
4. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
- Keep the Website functioning properly
- Remember preferences
- Improve website performance
- Understand how visitors use our Website
- Provide relevant website functionality
- Measure marketing and advertising performance, where applicable
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.
5. Sharing of Personal Information
We do not sell your personal information.
We may share necessary information with trusted third parties where required to provide our services, including:
- Payment processors
- Delivery and logistics providers
- Website hosting providers
- IT and technical-service providers
- Website analytics providers
- Customer-support providers
- Professional advisers
- Government authorities or regulators where legally required
We only seek to provide third parties with information reasonably necessary for the service or purpose involved.
6. International Data Transfers
Some service providers we use may process information outside the United Arab Emirates.
Where personal information is transferred or processed outside the UAE, we will seek to do so in accordance with applicable laws and appropriate safeguards.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials and should notify us if you believe your account has been accessed without authorization.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer service
- Maintaining business and financial records
- Resolving disputes
- Preventing fraud
- Meeting legal, accounting, tax, regulatory, or other obligations
When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion where legally applicable
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
To exercise an applicable privacy right, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
10. Children’s Privacy
Our Website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.
11. Third-Party Websites
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the Website after an updated Privacy Policy is posted may constitute acceptance of the updated policy to the extent permitted by applicable law.
13. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates, including applicable UAE data-protection requirements.
14. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
Business: Molton Brown Carpenter
Website: moltonbrowncarpenter.com
Email: moltonbrown.shj@gmail.com, info@moltonbrowncarpenter.com
Phone/WhatsApp: +971 54 724 3030
Business Address: Al Sajaa Industrial Area, Sharjah, United Arab Emirates